Refund Policy

We, at DIGITAL PLANET TV, are dedicated to addressing all your queries and providing exceptional customer service.

If you encounter any sales or technical issues, we encourage you to reach out to us promptly. Your satisfaction is our priority, and we are committed to resolving any concerns you may have.

Our goal is to ensure your complete happiness with your purchase. If, for any reason, you are dissatisfied with your package or purchase and believe it does not meet your expectations, our staff will make every effort to resolve the issue and meet your requirements.

We strive to offer friendly and efficient customer support and welcome your feedback as an opportunity to improve our services.

In the event that you are not satisfied with our services, we guarantee a full refund within 7 days of your purchase, especially if you have experienced issues such as:

• Lag / Buffering
• Service Interruptions
• Missing Premium Channels
• Setup Problems

Follow the instructions below to initiate a refund within 14 days of your purchase:

Contact Us:

• • Reach out to us via Chat or Email.
  • Ensure that the email address used matches the one used during subscription and purchase.
  • Provide your full name and order number in your communication.

Please be aware that while we strive to process refunds promptly, unforeseen circumstances such as payment processor delays or banking processes may result in up to 15 days for the refunded amount to reflect in your bank account.

Once a subscription is terminated and refunded, future subscriptions to our services at DIGITAL PLANET TV will not be possible.

How to Request a Refund:

Contact Us on Chat or via E-mail:

• • Use the same email address used during subscription.
  • Include your full name and order number in your communication.

We value your satisfaction and appreciate your understanding of the refund process. Feel free to contact us with any concerns or inquiries; we are here to assist you.